If you have a critically injured or unwell animal, please call ahead to allow us to get ready for your arrival and warn waiting clients that we will need to see you when you arrive. Everyone understands that critical cases must be seen quickly, however not everyone has time to wait, so with warning, we can allow clients to reschedule if needed. 

We have a carefully arranged schedule of consultation appointments, and surgical time, so unless it is an emergency, we cannot accommodate “walk in” consultations. 

If your pet is potentially aggressive, severely fearful or very vocal, please let us know during the phone call so that we can arrange to make your visit as stress free as possible. 


In the interests your pet’s, and our patient’s safety, please control your dog with a collar and lead.  If you do not have a leash, we can lend you one.  If you dog doesn’t like other animals, please let us know so that we can keep everyone safe and comfortable. 


When cats want to escape, they are extremely determined, and often successful. To avoid a disaster, please ensure your cat is brought to us in an escape proof cat carrier.  Blankets, cardboard boxes and washing baskets are no match for a cat who wants out!  Adequate carriers can be bought inexpensively, and there are some fabulous carriers that your cat may love if you are happy to spend a bit more. We can loan you a safe carrier if required (we do require a small refundable deposit).